You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control. It is thus important that you know what personal information Rockat Events collects about you, and how we use it. We’ve done our best to make our explanations short and easy to understand. If you would like further information, or have any questions, please contact us directly in this regard at email@example.com.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
- purchase a ticket to an event advertised on this site, your information will be utilised by us fulfil our obligations to you in delivering that service, and to keep you up to date about other events that may be of interest to you; and
- if you browse our site, cookies are utilised to tailor your experience and hopefully provide you with a seamless experience.
Your choices and rights under each scenario are explained in more detail below.
What information we have and where we collect it from.
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. Learn More
How we use your information.
We collect and use your information for lots of reasons such as sharing news, for marketing and as otherwise required by law. Learn More
Who we share information with.
We may share your information with the Event Partner(s) as well as other third parties associated with the service provided. Learn More
Your choices and rights.
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. Learn More
- When you create an account, purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information.
- When you purchase tickets to one of our events, or an event for which we are a co-promoter, we will receive your information from ticket agents used to sell tickets for our promoted and co-promoted events, or the venues we hire to put on the event. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).
- When you use our websites or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.
- When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
This section explains how we use your information and the legal basis on which we use it.
1. For the performance of our contract with you We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:
- process your order
- take payment, and
- provide you with customer support
2. For our legitimate business interests
- To conduct market research and analysis which helps improve and customise our products and services.
- For our marketing purposes, unless your consent is required for such marketing (see section 3 below).
- To send you customer service emails including booking confirmations and event reminders.
- To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner's brands), fraud, or other crimes.
- To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in.
3. About your personalisation settings. We can give you more of what you want when we know you better. To make sure our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services.
- How to turn off personalisation. Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud.
- What happens if you turn off personalisation? We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these). We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as by favouriting a artist.
- Is turning off personalisation the same as turning off cookies? No, they’re separate. To control your cookies settings, you can use our cookies consent tool. See our Cookies Policy for more information.
- To ensure the security of our and our Event Partners’ operations where you’ve given your consent
- To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.
- To provide you with location based services – like through our festival apps which allow you to see yourself on the map so we can use your location to send you push notifications about what’s going on around you.
- To deliver tailored advertising and marketing communications on our websites and apps (see our Cookies Policy for more information).
- Within the Live Nation Entertainment family of companies who provide services for us such as marketing, profiling, reporting and technical support.
- Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
- Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil your orders.
- Government agencies or other authorised bodies where permitted or required by law.
- Any successor to all or part of our business.
- Where you have given us your consent, you can withdraw it by doing the following.
- To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
- To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you
You also have rights over how your personal information is used including:
- The right to object to our processing of your data.
- The right to request that your information be erased or restricted from further use.
- The right to request a copy of the information we hold about you.
- The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
- The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
If you have any questions about the above, or our approach to privacy, please feel free to contact us: firstname.lastname@example.org
Updated: 01 October 2018